Airbok
Last Updated: June 2025
Welcome to Airbok ("Platform"), the premier user testing service connecting businesses ("Companies") with professional testers ("Testers"). These Terms and Conditions ("Agreement") constitute a legally binding contract between you (either as a Client or Tester) and Airbok governing your access to and use of the Platform and associated services ("Services"). By registering an account, clicking to accept this Agreement, or using any Services, you acknowledge that you have read, understood, and agree to be bound by all terms contained herein. If you do not agree to these terms, you must immediately cease all use of the Platform.
The Platform operates as a two-sided marketplace facilitating user experience research. Companies may create and administer various types of tests including but not limited to questionnaires, surveys, polls, remote voice/video tests, and live interactive sessions. Testers provide feedback and usability testing services in exchange for compensation as specified for each test opportunity. Airbok serves solely as an intermediary and is not a party to any separate agreement between Companies and Testers.
To access certain features of the Platform, you must register for an account and provide accurate, current, and complete information during the registration process. You agree to maintain and promptly update your account information to keep it true, accurate, current, and complete. The Platform offers two distinct account types: Tester accounts for individuals providing testing services, and Client accounts for businesses or individuals seeking user testing services.
As a Tester, you represent and warrant that all profile information, including but not limited to your skills, experience, demographics, and testing preferences, is accurate and complete. The Platform utilizes this information to match you with appropriate testing opportunities. You acknowledge that providing false or misleading information may result in immediate account termination and forfeiture of any earned compensation. Testers must be at least 18 years of age or the age of majority in their jurisdiction of residence, whichever is older.
As a Client, you represent and warrant that you have the authority to bind the business entity on whose behalf you are registering. Client accounts must provide valid payment information and agree to the pricing terms displayed at the time of test creation. Businesses are responsible for all activities conducted under their account and for ensuring their employees and agents comply with this Agreement.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify Airbok of any unauthorized use of your account or any other security breaches. Airbok reserves the right to refuse service, terminate accounts, or remove content in our sole discretion.
The Platform offers various testing modalities, each with specific requirements and protocols. Standard text-based tests including questionnaires, surveys, and polls ("Non-NDA Tests") require no special confidentiality agreements. These tests typically involve written responses to predetermined questions and have minimum word count requirements that must be met for the submission to be considered complete and eligible for compensation.
More complex testing modalities including remote voice recordings, remote video tests, live video sessions, and tests involving interactive prototypes ("NDA-Protected Tests") require Testers to accept a Non-Disclosure Agreement prior to participation. These sessions mandate continuous audio/video recording and adherence to strict confidentiality provisions regarding all test materials and Client intellectual property. Testers must maintain professional conduct throughout these sessions, including speaking clearly for the entire duration and providing thoughtful, actionable feedback.
Live interactive sessions require mutual availability confirmation between Companies and Testers. Both parties must agree on a specific date and time for the session through the Platform's scheduling system. Testers who fail to appear for confirmed sessions ("No-Shows") will receive negative ratings that may affect future test eligibility. Companies who cancel sessions with less than 24 hours notice may be subject to partial charges as detailed in Section 4 (Payments and Refunds).
All tests conducted through the Platform shall adhere to the following execution standards. For Non-NDA Tests, Testers must provide complete responses to all required questions, meeting or exceeding the specified minimum word count for text-based answers. The Platform employs automated quality checks to ensure responses meet basic readability and length requirements before submission. Testers acknowledge that superficial, nonsensical, or clearly automated responses will be flagged for review and may result in forfeiture of compensation and negative rating impacts.
For NDA-Protected Tests, Testers must ensure their recording equipment (including microphone and camera for video tests) meets the minimum technical specifications published on the Platform. Throughout the testing session, Testers shall maintain professional decorum, speaking clearly and continuously for the entire duration specified in the test parameters. The Platform monitors session duration and audio/video quality, reserving right to withhold compensation for tests that fail to meet published quality standards. Testers must complete all test components in sequence without skipping sections or rushing through materials.
Companies initiating tests must provide clear, complete instructions and all necessary materials prior to test launch. For live sessions, Companies shall designate an authorized representative to moderate the session when required. The Platform provides tools for scheduling, recording, and documentation of all test sessions, which become part of the permanent test record. Companies bear responsibility for ensuring their test materials do not infringe on third-party rights and comply with all applicable laws regarding user privacy and data protection.
The Platform facilitates all compensation between Companies and Testers through the following payment mechanisms. Testers shall receive payment for completed tests within twenty-four (24) hours of successful test verification. Compensation amounts are displayed prior to test acceptance and vary based on test complexity, duration, and special requirements. Payments are processed through the Platform's designated payment partners and are subject to standard processing times of the selected payment method. Testers acknowledge that compensation may be withheld for tests failing to meet quality standards or for violations of this Agreement.
Companies shall prepay for all tests through the Platform's payment system. Upon clicking the "Go Live" button for a test, the Client authorizes immediate deduction and holding of the full test amount by Airbok. These funds are allocated to cover Tester compensation and payment processing fees, with Airbok serving as payment intermediary without charging additional facilitation fees. The Platform provides real-time accounting of held funds through the Client dashboard, showing allocated versus available balances.
For subscription-based Companies, monthly billing occurs on the anniversary date of subscription activation. All fees are non-refundable except as expressly provided in Section 5 (Refund Policy). Companies must maintain valid payment information on file and authorize the Platform to charge outstanding balances immediately upon test initiation. The Platform reserves right to suspend test initiation privileges for accounts with failed payment attempts until outstanding balances are settled.
Companies may obtain refunds under the following specified conditions. Full refunds (100% of test value) shall be issued automatically when a test concludes with zero Tester participation. This includes instances where no Testers applied for the test or where matched Testers failed to complete the required sessions. Refunds are processed to the original payment method within seven (7) business days, or at Client's option, may be maintained as Platform credit for future tests.
For tests canceled by Companies after Testers have applied but before any tests are completed, full refunds will be issued upon proper cancellation through the Platform interface. Partial refunds will be issued for tests canceled after commencement but before full completion, calculated as the original test amount minus: (a) compensation owed to Testers who completed portions of the test; (b) payment processing fees incurred; and (c) any Platform service fees as disclosed at test creation. The refundable amount will be clearly displayed in the cancellation confirmation dialog.
All refunds are issued to the Client's original payment method or as Platform credit at Airbok's discretion. Special circumstances including but not limited to Platform outages, force majeure events, or technical failures will be evaluated on a case-by-case basis. Testers acknowledge that compensation for completed work is non-refundable to Companies once work has been verified as properly completed according to test specifications.
All intellectual property rights in and to the Platform, including its software, design, trademarks, and proprietary methodologies, remain the exclusive property of Airbok. Companies retain full ownership of all test materials, prototypes, designs, and other content submitted to the Platform for testing purposes ("Client Materials"). Testers acknowledge that their participation grants no rights in or to Client Materials beyond the limited license necessary to complete the specific test. Upon test completion, all rights to feedback, notes, recordings, and other work product ("Tester Output") automatically vest in the Client, with Testers irrevocably waiving any moral rights or similar claims.
For NDA-Protected Tests, Testers are granted a limited, non-exclusive, revocable license to use Client Materials solely for the purpose of completing the test. This license terminates immediately upon test completion. Testers must not download, copy, reproduce, distribute, or otherwise use Client Materials beyond what is strictly necessary to participate in the test. Any unauthorized retention or use of Client Materials constitutes a material breach of this Agreement and may result in immediate account termination and legal action.
The Platform's automated systems create transcripts, analyses, and derivative works from Tester Output ("Processed Data"). Airbok retains a perpetual, royalty-free license to use Processed Data in aggregated, anonymized form for platform improvement, machine learning, and service optimization. Neither Companies nor Testers shall receive compensation for such usage, which excludes all personally identifiable information and proprietary Client Materials.
Confidentiality provisions apply differently based on test type. For Non-NDA Tests, no formal confidentiality agreement exists beyond the general prohibition against disclosing Client identities or proprietary business information discovered during testing. Testers should exercise reasonable discretion but have no formal obligation regarding test content. For NDA-Protected Tests, the electronic Non-Disclosure Agreement presented before test commencement creates binding confidentiality obligations that survive indefinitely beyond test completion.
Testers participating in NDA-Protected Tests must treat all test materials, prototypes, designs, and Client business information as strictly confidential. This includes but is not limited to: not discussing test content with third parties, not capturing screenshots or recordings outside the Platform's tools, and not reverse engineering any prototypes or designs. Testers must implement reasonable security measures to prevent unauthorized access to test materials during and after test sessions.
Companies acknowledge that certain test feedback may include suggestions for improvement or innovative ideas. Unless otherwise agreed in writing, no confidentiality obligation applies to such general feedback, and Testers retain the right to use their general knowledge and skills gained through testing for other purposes. The Platform serves as neutral intermediary regarding confidentiality disputes and will only release information when required by law or court order.
The Platform employs a multi-factor rating system to maintain service quality. Testers receive ratings based on: completion rates, feedback quality (as assessed by Companies), adherence to instructions, technical performance (for audio/video tests), and professionalism. Ratings follow a normalized distribution with adjustments for test difficulty and Client rating patterns to ensure fairness. Persistent low ratings may restrict access to certain test types or require remedial training before continuing.
Testers with ratings below the Platform's quality threshold may improve their standing through several mechanisms: completing tutorial courses in the Platform's learning center, participating in non-NDA tests (surveys/polls) with exemplary performance, or appealing specific poor ratings with documented evidence of unfair assessment. The rating algorithm automatically detects and discounts outlier evaluations, including potential retaliatory ratings from Companies.
Companies also receive ratings based on their testing programs' quality, payment history, and Tester feedback. Poorly rated Companies may face restrictions on test volume or required prepayment amounts. The Platform reserves right to remove or adjust ratings that appear manipulative or violate community guidelines. Both parties may view their current rating and percentile ranking in their account dashboard.
Airbok reserves the right to suspend or terminate accounts at its sole discretion for violations of these Terms or for any conduct that may harm the Platform or its users. Testers may face immediate suspension for: falsifying profile information, submitting fraudulent test results, repeated no-shows for scheduled tests, or violating confidentiality agreements. Companies may be suspended for: late payments, abusive behavior toward Testers, misuse of test results, or creating tests that violate Platform policies. Suspended accounts will receive written notification detailing the violation and potential remediation options.
Upon termination, all licenses granted under this Agreement immediately cease. Testers forfeit any unpaid compensation resulting from violations, while Companies retain access to completed test results for which full payment was made. Account termination does not relieve either party of confidentiality obligations established during the account's active period. Airbok may maintain limited account information post-termination as required by law or for dispute resolution purposes.
To the maximum extent permitted by law, Airbok shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from: (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; or (iv) unauthorized access, use, or alteration of your transmissions or content.
The Services are provided "as-is" and "as available" without warranties of any kind, either express or implied. Airbok does not guarantee that: the Services will be uninterrupted, secure, or error-free; test results will meet Client expectations; or Testers will be available for all requested tests. Companies are solely responsible for verifying Tester qualifications and for the ultimate use of test results in their business decisions.
In no event shall Airbok's aggregate liability exceed the greater of one hundred U.S. dollars (U.S. $100.00) or the amount you paid Airbok, if any, in the past six months for the Services giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you.
Airbok may modify these Terms at any time in its sole discretion. When we make material changes, we will provide notice through the Platform interface, via email, or through other reasonable means. Your continued use of the Services after such notice constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue using the Services.
For existing tests, the Terms in effect at the time of test creation will govern that specific test. Changes affecting active tests will only apply if mutually agreed upon by both Client and Tester. Airbok will never retroactively reduce Tester compensation or increase Client fees for tests already in progress.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.
The arbitration shall be conducted in Wilmington, Delaware, in the English language. Each party shall bear its own costs in the arbitration. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.
These Terms constitute the entire agreement between you and Airbok regarding the Services and supersede all prior agreements and understandings. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Airbok's failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. You may not assign or transfer these Terms or your account without our prior written consent. Airbok may freely assign these Terms. There are no third-party beneficiaries to these Terms except as expressly stated herein.
For any questions about these Terms, please contact us at legal@airbok.com. Notices to you may be sent to the email address associated with your account and will be deemed given when sent.