Support

How do I create an account?

Open Genie, tap Get started and sign up with your email and a password, or with Apple or Google. With email, we send a 6-digit code to confirm your address - enter it in the app to finish.

I didn’t get the code.

Check your spam or promotions folder for an email from “OTP -Genie App”. Sign-up codes expire after 15 minutes - tap Send a new code to get a fresh one.

I forgot my password.

On the sign-in screen tap Forgot password?, enter your email, and type the 6-digit code we send you (it expires after 5 minutes). Then choose a new password and sign in.

How do I turn on Face ID or fingerprint unlock?

Genie offers it after your first sign-in on a phone that has Face ID, Touch ID or fingerprint set up. You can turn it on or off any time in Account settings. The check happens on your phone - Genie never sees your biometric data.

How do I add something to my wishlist?

Tap + and choose Upload a photo or screenshot, or Take a photo. Then add the link (optional), the name and the price, pick a board, and tap Save.

Can I change the photo, link or price later?

Yes - open the item, tap ⋯ → Edit item. To replace the photo, tap the delete icon on it, confirm, then add a new one.

What are “I own it” and “Lost interest”?

Your own lists for things you’ve got or gone off. Open an item, tap ⋯ → Mark as I own it or Lost interest. Only you can see these lists, and you can move an item back to a board any time.

How do I share a board?

Open the board, tap Share and enter their email. The first time, we ask for your first and last name so they know who it’s from.

My friend doesn’t have Genie.

They get an email with a link. Once they install Genie and sign up with the same email address the invite was sent to, the board is waiting for them under Shared.

The link says it was shared with a different email.

A board only opens for the email address it was shared with. Sign in with that address, or ask the owner to share it with the email you use.

What can people I share with see?

That board’s items, photos, prices and links, and your name. They can’t change anything, and they never see your other boards or your I own it and Lost interest lists.

How do I stop seeing a board someone shared with me?

Open the board, tap ⋯ → Leave board.

What’s included for free?

3 boards, 20 items per board, and one shared board with up to 3 people. People you share with always view for free.

What do Pro and Family add?

Pro removes the limits: unlimited boards, items and sharing. Family includes everything in Pro for up to 4 people. See current prices in the app under You → Subscription.

How do I cancel or change my plan?

Subscriptions are managed through the App Store or Google Play, since that’s who bills you - open your device’s subscription settings to change or cancel. Deleting the app or your account doesn’t stop billing.

I bought a plan but don’t see it.

Open You → Subscription → See Pro and Family → Restore purchases, signed in to the same Apple ID or Google account you paid with.

What happens if my plan ends?

Nothing is deleted. You choose which 3 boards stay editable, the rest become read-only, and everyone you shared with keeps access.

How do I get a copy of my data?

You → Account settings → Export my data. We email you a download link that works for 7 days.