Support

How do I add my first pet?

From the Home tab, tap the + on the “Your pets” card and fill in your pet’s name, species, and any details you’d like to track — you can always add more later from their profile.

Can I share my pets with family members?

Yes. Purrlo groups your pets into a household. From Manage Account → Household, invite others by email — everyone in the household sees the same pets, records, and reminders.

I signed up with the wrong email / want to change my sign-in method.

Contact us from the app and we’ll help sort out your account.

What's the difference between Medical Records, Medical Bills, and Vaccinations?

Medical Records covers vet visits, prescriptions, lab results, and incidents. Medical Bills is specifically for invoices/receipts. Vaccinations is its own dated log so we can track what’s due next. All three live under your pet’s profile → Medical & vaccinations.

Can I attach photos or PDFs to a medical record?

Yes — open a record and use Add a photo or Add a document.

How do I get a copy of my pet's photos and records?

Manage Account → Export My Data → choose a pet → open Gallery, Medical Bills, Medical Records, or Vaccinations → select what you want and tap Share to send it to yourself or anyone else.

How do reminders work?

Add a reminder from a pet’s profile or the Reminders tab — a next-due date, a title, and optional notes. Upcoming and overdue reminders show on your Home screen.

Can reminders come from vaccinations automatically?

Yes — when you log a vaccination with a next-due date and turn on “Remind me,” Purrlo creates the reminder for you.

What is the Care section?

A directory of vets, groomers, trainers, sitters, and pet-friendly places — built by Purrlo users. Tap Add a place to contribute one you know.

A listing looks wrong or outdated — what do I do?

Care listings are added by other users, not verified by Purrlo. Open the listing and use Edit details if you have the correct information, or contact us if it needs to be removed.

Can I save places for later?

Tap the heart on any listing to save it — find your saved places from Care → Saved Places, filterable by category.

Do I have to join a group to read posts?

No — anyone can browse Community questions and answers. Joining a group is only required to comment, react, or post.

How does reporting work?

Tap the flag icon on a post or comment to report it. If enough members of that group report something, it’s automatically hidden; if significantly more do, it’s removed.

Can I leave a group?

Yes, any time, from the group’s page.

What do I get with a paid plan?

Purrlo offers Basic and Premium plans with more storage and household members. See current pricing in the app under Manage Account → Subscription.

How do I cancel or change my plan?

Subscriptions are managed through the App Store or Google Play, since that’s who bills you — open your device’s subscription settings to change or cancel.

How does the referral program work?

Share your referral code from Home → Refer a friend. When someone new signs up with your code, you both get one month free.

How do I turn on Face ID / Touch ID lock?

Manage Account → Security → Face ID / biometric lock. This authentication happens entirely on your device — Purrlo never sees your biometric data.

How do I delete my account?

Manage Account → Danger zone → Delete account. This permanently removes your data and any household you solely own — it can’t be undone, so export anything you want to keep first.