Support

Do I need an account to use the Pomodoro timer?

No. The timer works without an account and keeps all of its data on your phone. An account is only needed for private messages and for subscribing.

How do I create an account?

Tap the ring three times, choose Create account, then sign in with Apple, Google, or your email. With email, you receive a one-time code; there is no password to remember.

Where is the private chat?

Tap the timer ring three times. The first time, you create a PIN; after that, the PIN opens the private area. The chat is deliberately not visible anywhere else in the app.

Can I change my PIN or its length?

Yes. In the private area, open Settings and choose Change PIN. You can pick 4, 6, or 8 digits.

I forgot my PIN.

The PIN only lives on your phone and we cannot reset it. After too many wrong attempts, the app pauses for increasing periods. If you cannot recover it, delete and reinstall the app. You will sign in again and create a new PIN, but your existing rooms will be closed.

How many free sessions do I get?

Your first focus session is free. After that, the timer needs a plan. Any room plan includes it, and so does being invited to a room by someone who has a plan.

Can I change the session lengths?

Yes. Open the gear icon on the timer screen. You can set the focus, short break, and long break lengths, how many sessions come before a long break, and whether breaks start automatically.

How are the end of a session and breaks announced?

In Pomodoro settings under Alerts, choose sound, vibration, both, or silent.

Can Omeu remind me to practise?

Yes. In Pomodoro settings under Practice reminder, choose daily, weekly, or monthly, pick a time, and for weekly reminders pick the days.

Why does the countdown show on my lock screen?

While a session runs, Omeu shows a Live Activity on the lock screen and in the Dynamic Island so you can see the remaining time without unlocking. It ends when the session ends. You can turn Live Activities off for Omeu in iOS Settings.

How do I start a conversation?

In the private area, tap Start a new conversation, enter your name and who the invite is for, and share the message. It contains the App Store and Google Play links and an 8-character code. The other person installs Omeu, taps the ring three times, creates an account and PIN, and enters your code.

The code says it is invalid or expired.

Codes work once and expire after 7 days. Ask the sender to create a new invite. Also check that you typed all eight characters.

Who can read my messages?

Only you and the person in the room. Messages, photos, videos, and voice notes are encrypted on your phone before they are sent and can only be decrypted on your contact's phone. Airbok cannot read them.

Why did my message disappear?

Messages are designed to disappear. The sender chooses whether a message is deleted right after it has been viewed or 1, 3, or 5 minutes later, and how long an unread message waits before it is removed.

How do I delete a room?

Swipe a conversation to the left in the inbox and tap Delete, or open the room settings in the chat and choose Delete this room. The room is removed for both people.

How do I block someone?

Open the room settings and choose Block this contact. Neither of you can message the other afterwards.

I got a reminder notification but no message was there.

Notifications never show who wrote or what they said. They are generic reminders that stand in for a new message. Open the private area to read it. If the message has already expired, it is gone by design.

Can I use Omeu on two phones at once?

No. Your encryption keys exist only on one phone.

I got a new phone or reinstalled the app.

New keys are created automatically. Your previous rooms are closed on both sides, so your contacts need to send you a new invite. Old messages are not restored because they are designed to disappear.

What do the plans cover?

The person who creates a room pays for it. Plans allow 1, 3, or 10 hosted rooms, billed monthly or yearly through the App Store or Google Play. Every plan includes unlimited Pomodoro sessions. The people you invite chat and use the timer for free in your rooms.

My contact's plan ended. What happens to our room?

The room is paused for both of you. It resumes when the host renews or upgrades, or you can move the room onto your own plan with Keep this room on my plan.

I subscribed but the app still says I have no plan.

Open the subscription page and tap Restore purchases. Make sure you are signed in to the same Omeu account you subscribed with. If it still does not appear, email us with the email address of your Omeu account; never send your card details.

How do I cancel or change my plan?

Subscriptions are managed by Apple or Google. On iPhone, open Settings, your name, then Subscriptions. On Android, open the Play Store, your profile, then Payments and subscriptions. Deleting the app does not cancel a subscription.

Can I get a refund?

Refunds are handled by Apple or Google under their policies. Request one at reportaproblem.apple.com or through Google Play.

How do I delete my account?

In the private area, open Settings and choose Delete account. This removes your account, your rooms, and any encrypted data still waiting to be delivered. Timer data on your phone is removed when you uninstall the app.

What data does Airbok hold about me?

Your email address, display name, public keys, room membership, push token, subscription status and, if you report someone, that report. Message content is never available to us. The full list is in the Privacy Policy.