Support

Does Speeky need the internet?

No. Phones near each other talk directly, with no signal or Wi-Fi needed. When someone moves too far away, Speeky switches to the internet for them automatically if they have signal, and back again when they’re close.

How do I start a channel?

From Home, tap Create channel, give it a name, and choose temporary or permanent. Speeky shows a QR code and a 6-character code for others to join.

How do people join?

Everyone needs the Speeky app and an account. They tap Join channel and scan your QR code or type the code. If your channel is full, they wait until you make room.

How far does it reach?

Phone to phone, about the range of Bluetooth and Wi-Fi between two phones: usually tens of metres in the open, less through walls and crowds. Beyond that, the internet takes over for anyone with signal.

How do I talk?

Hold the round Talk button and speak; let go when you’re done. Everyone on the channel hears you. Only one person talks at a time.

Can I talk to just one person?

Yes. On the People tab, start a private call with someone on your channel. Only the two of you hear it.

Does it work with the screen locked?

Yes. Keep the channel open and lock your phone: you’ll still hear your group, and you get a notification for messages you missed.

How long are messages kept?

Text messages stay on the phones on the channel for 24 hours, then delete themselves. Use Clear to remove them sooner. Speeky doesn’t store your voice or messages on its servers.

Can I see what someone said as text?

Turn on transcription in Settings. Voice is turned into text on your phone; nothing is sent to us.

Who can see my location?

Only the people on your channel, and only while you have location sharing turned on. You can turn it off at any time.

What is the radar?

On iPhones with an Ultra Wideband chip (iPhone 11 and newer, except iPhone SE), the radar shows the distance and direction to people nearby. Other phones show the distance from the map.

What is a stray alert?

Leaders can set a distance. If someone goes further away than that, the leader gets an alert. It needs location sharing on.

Can I use the map with no signal?

Yes, for areas your phone has already loaded. Open the map somewhere with signal first, or save an area in Settings → Offline maps before you go.

What’s free?

Speeky is free. A free channel holds you plus 2 people, and you get 1 permanent channel. Joining someone else’s channel is always free.

How do I fit more people?

Open Add-ons from the menu. Seats add 10, 20, or 30 people, either as a monthly or yearly subscription or as a pass for 7, 14, 30, 90, or 180 days. Only the leader needs them.

What else can I buy?

More permanent channels, and themes that change how Speeky looks. Themes are one-time purchases and stay yours.

How do I cancel a subscription?

Subscriptions are billed by Apple, so you cancel in your Apple ID’s subscription settings. In Speeky, Menu → Manage subscriptions takes you there. You keep the add-on until the end of the period you paid for.

I got a new phone and my add-ons are gone.

Sign in with the same Apple ID, open Add-ons, and tap Restore purchases.

How do I get a refund?

Purchases are made through Apple, so refunds are handled by Apple. Menu → Manage subscriptions → Request a refund takes you to Apple’s refund page.

I closed the app before entering my email code.

On Create account, tap Already have OTP, then enter your email and the 6-digit code. Codes last 15 minutes; if yours has run out, tap Resend code. Accounts that aren’t confirmed within that time are deleted, so you can simply sign up again.

I forgot my password.

On the sign-in page, tap Forgot password. We’ll email you a 6-digit code to set a new one.

How do I turn on Face ID or fingerprint sign-in?

Menu → Account → Sign in with Face ID or fingerprint. The check happens entirely on your phone; Speeky never sees your biometric data.

Why link Apple or Google to my account?

So signing in with them opens this same account and keeps your add-ons. Menu → Account → Sign-in methods.

How do I delete my account?

Menu → Account → Delete account. This permanently removes your account and can’t be undone. Cancel any subscriptions in your Apple ID settings too, since Apple bills them.